Frequently Asked Questions About Our Shower Heads
Do I need to wrap the shower arm with Teflon tape before installing the showerhead?
A: Using Teflon tape is not required to prevent leaks with our showerheads, but the showerhead will be easier to remove in the future if it is used.
Are tools required to install the showerhead?
A: We recommend that you install the showerhead by hand first, and then finish tightening with an open end or adjustable wrench (never use a pipe wrench, pliers, or channel locks). A half a turn or one full turn with a wrench is adequate. Over-tightening is not necessary and may damage the showerhead.
I noticed that spray felt almost too strong at first. But after a few showers, it felt great. Is this normal?
A: Once in a while, when water pressure is quite high (usually over 40 psi), the shower head's regulator needs a short break-in period to reduce the flow to 1.5 gpm*. This can take up to 30 minutes worth of showers. If you have high water pressure, you can speed this "compression set" period up by running the shower on hot water for 10-15 minutes.
Does the showerhead work at low pressure?
A: Yes. Our showerheads work well at low pressure, which is why all are fitted with a self regulating diaphragm. The diaphragm prevents excessive water pressure from reaching the nozzle. It maintains a constant 1.5 gpm* flow from 30 psi to 90 psi. Custom diaphragms are available for exceptionally low pressure applications. If you have between 20 psi and 30 psi at the shower head, let us know and we will fit your showerhead with a special diaphragm that will deliver the desired 1.5 gpm*.
Why does High Sierra Showerheads recommend that the shower head nozzle be oriented in a horizontal position?
A: Our exclusive and patented eye-shaped nozzle creates a slightly rectangular spray. It is not mandatory that the nozzle be oriented horizontally, but most of our customers have indicated that they prefer the wider part of the spray from shoulder to shoulder as opposed to up and down. You can easily rotate the showerhead nozzle into any desired position after installation.
Is the Splash Guard removable?
A: No. It is permanently fitted over the solid metal showerhead tip. The showerheads can be ordered with or without the Splash Guard.
Do I need the Splash Guard?
A: The Splash Guard focuses the spray to a slightly narrower and stronger spray. It is highly recommended when the showerhead is installed over a tub, is positioned on the wall higher than average for most showerheads, and in most non-institutional or private settings when the best showering experience is desired.
Are there harmful materials, such as BPA, in the splash guard?
A: No, the splash guard is ABS and contains no BPA.
Why is the HighSierra Showerhead® so small?
A: The device is small because our exclusive and patented nozzle creates the ideal spray for showering from a single orifice. Many showerheads are larger for decorative purposes only, unnecessarily increasing the carbon footprint and the price of the showerhead. High Sierra Showerheads did not take this approach. Most of our customers are pleased with the high-tech, efficient look of the device.
Does the showerhead work with hard water and/or water with a high mineral content?
A: Yes. The High Sierra Showerhead® will not plug up from hard water mineral deposits or from minerals (i.e. sand particles) in the water. As with any object that makes repeated contact with hard water, a coating of minerals may form at the end of the showerhead. This is a cosmetic issue—your showerhead will not clog from this. If this is important to you, you can prevent it by dabbing the showerhead dry with your towel after showering.
Why do you spell it "showerhead" in some places and "shower head" in others?
A: Some people search it as one word, while others search it as two. We just want to make sure you find us!
* Accuracy of flow rate is ± 10% between 30 psi and 80 psi
Did we answer your question? If not ... please contact us.